Refund Policy

1. Scope

This Refund Policy applies to paid subscriptions for AI Memory Pro and AI Memory Scale, billed through Stripe. Every plan is a paid subscription, so each charge is backed by a subscription record.

2. Monthly subscriptions

If a monthly charge was made in error, or if you were charged after cancelling, contact us within 14 days of the charge and we will refund it.

A monthly period that has already been used is not refundable part-way through, but cancelling stops the next renewal immediately.

3. Annual subscriptions

Annual plans can be refunded in full within 14 days of purchase if you have not consumed more than 10% of the plan limits (stored memories and requests).

After that window, annual plans are refunded on a pro-rata basis only where required by law or where the Service was unavailable for a sustained period caused by us.

4. Plan changes

Upgrades take effect immediately and are prorated by Stripe. Downgrades take effect at the start of the next billing period, and we do not refund the difference for the period already running unless required by law.

5. Failed, duplicate or unauthorised charges

Duplicate charges, failed-payment retries that still settled, and charges you did not authorise are refunded in full once verified. Report them to support@ai-memory.lol with the invoice number from your billing area.

6. How to request a refund

Email support@ai-memory.lol from the address on your account, or use the billing area of your account, and include the invoice number and the reason for the request. We answer refund requests within five business days.

Approved refunds are returned to the original payment method through Stripe. Timing after that depends on your bank or card issuer.

7. Cancellations

You can cancel at any time from the billing area of your account. Cancellation stops the next renewal, and access to the paid plan continues until the end of the period you already paid for.

Your memories remain exportable during that period, and export stays available for a short grace window after it ends so you can move the graph elsewhere.

8. Chargebacks

Please contact us before filing a chargeback: most billing problems are resolved faster that way. If a chargeback is filed for a charge we believe is valid, we may suspend the account while the dispute is resolved.

9. Contact

Billing questions can be sent to support@ai-memory.lol.